Privacy Policy

Last updated: 25 July 2026

1. Who we are

VoxBulk Ltd ("VoxBulk", "we", "us"), company number 15466735, is registered in England and Wales with its registered office in London, United Kingdom. We are the data controller for personal data collected via our website and customer accounts, and the data processor for end-user data processed on behalf of our business customers. Data protection contact: Data.Pro@voxbulk.com.

2. What we collect

We collect (a) account data you provide (name, email, company, phone), (b) usage data (pages viewed, actions in the dashboard), and (c) on behalf of our customers: contact details, messaging metadata, survey and feedback responses, AI call / message transcripts and related scores or reports.

3. Lawful basis

We rely on contract and legitimate interests for service operation, and consent for marketing where required. End-user conversations are processed under the customer's lawful basis. Processor terms are in our Data Processing Agreement (accepted at signup; PDF on request from Data.Pro@voxbulk.com).

3A. Smart Card QR

When a visitor scans a Smart Card QR, we process on behalf of the customer organisation (typically as processor) the card profile they published and any lead answers the visitor submits, including optional marketing / contact consent and related proof (time, channel, prompt shown, answer). The customer organisation usually decides the purpose of that lead data (controller). Contact details on a published card are visible to anyone with the QR link. Customers can export consent records from the dashboard for their own compliance records. For rights requests relating to lead data collected for a customer, contact that organisation or Data.Pro@voxbulk.com and we will assist under our processor role.

4. Retention

Account and billing data is kept while your account is active and for up to 24 months after closure (or longer where legally required). Call recordings and full transcripts are retained for 30 days by default. Other operational data we store on our servers (including WhatsApp message bodies, structured survey/interview responses, scores and reports) is retained for 90 days by default, then anonymised or deleted. Shorter periods may be available in product settings where offered.

5. Your rights

Under UK GDPR you have rights of access, rectification, erasure, restriction, objection and portability. Email Data.Pro@voxbulk.com to exercise them. You may also complain to the Information Commissioner's Office (ICO).

6. Contact

VoxBulk Ltd · Company No. 15466735 · London, United Kingdom · Data.Pro@voxbulk.com