Question 1

How does exhibition lead capture work with VoxBulk Expo?

Accepted Answer

VoxBulk Expo helps exhibitors capture leads directly at their stand using a QR code. Visitors scan the code, answer qualifying questions and can explain what they are looking for by text or voice. The exhibitor receives the lead with contact details and useful context, ready for follow-up. Leads can also be organised by Hot, Warm or Cold and exported after the event.

Question 2

What is a Free Smart Business Card?

Accepted Answer

A Free Smart Business Card is your professional digital business card you can share forever — call, email, website, location, save contact and social links. Upgrade to Pro to unlock WhatsApp and Website Contact lead capture when prospects scan your QR.

Question 3

Do I need a badge scanner to capture leads at an exhibition?

Accepted Answer

No. With VoxBulk Expo, visitors can scan your unique QR code at the stand using their own phone. Instead of relying only on a badge scan or waiting for an organiser's lead export, you can capture the visitor's details and understand what they are interested in directly during the exhibition.

Question 4

What happens when my exhibition stand is too busy to speak with every visitor?

Accepted Answer

When your team is busy, interested visitors can scan your VoxBulk Expo QR code and tell you what they need instead of waiting or walking away. They can complete the lead journey while your sales team continues speaking with other visitors, helping you capture more opportunities from a busy stand.

Question 5

What exactly does VoxBulk do?

Accepted Answer

VoxBulk is a UK-built platform for WhatsApp surveys, QR customer feedback, AI phone interviews, exhibition lead capture (Expo), and Smart Business Card QR lead capture. You run campaigns and locations from one dashboard, collect multilingual replies (including voice notes where enabled), and act on results in real time.

Question 6

How natural does the AI sound?

Accepted Answer

VoxBulk uses modern neural voices for English and Arabic dialects. Most respondents experience a clear, natural conversation. Sample calls are available on request.

Question 7

Candidates aren't receiving interview links

Accepted Answer

Confirm the phone number includes the correct country code and is reachable. Check campaign delivery status in the dashboard. For WhatsApp invites, the number must be WhatsApp-enabled.

Question 8

How do I connect a booking calendar?

Accepted Answer

Open Settings → Integrations → Booking providers. Connect Calendly, Cal.com, Google Calendar, or Microsoft 365 (when enabled for your org), then select the event type or Bookings page. Use this for human follow-up interviews after AI screening. AI screening slots themselves are managed by VoxBulk's built-in booking link flow. Only one booking provider is active per organisation at a time.

Question 9

What is VoxBulk Expo?

Accepted Answer

Expo helps you capture leads at events with a branded QR or link experience, then follow up from your dashboard. It is available when Expo is enabled on your organisation.

Question 10

What is Smart Business Card?

Accepted Answer

Smart Business Card gives each sales rep a personal QR — a digital business card. Start free with call, email, website, location and save contact. Upgrade to Pro so prospects can answer qualifying questions on WhatsApp or web, with every lead scored and attributed to that rep in your dashboard.

Question 11

How does QR code customer feedback work?

Accepted Answer

VoxBulk Customer Feedback QR gives businesses a QR code that customers can scan to share their experience. Customers can provide ratings and feedback through the available survey journey, including text or voice responses where supported. The feedback is collected in the VoxBulk dashboard so businesses can review customer responses and understand what needs attention.

Question 12

How long does setup take?

Accepted Answer

Most teams are live within a few days. We connect messaging, scheduling, and your workflows, configure your surveys or interview scripts, and run test conversations before going live.

Question 13

How do I create a VoxBulk account?

Accepted Answer

Click Get Started on voxbulk.com, sign up with email or Google, then complete onboarding — company details, country, and the products you want (surveys, customer feedback, AI interviews, Expo, Smart Business Card).

Question 14

How does interview screening pricing work?

Accepted Answer

Interview screening is charged from your organisation's current pricing list on Account → Packages, or from a custom / private package agreed with VoxBulk. Packages include AI call minutes and related allowances. Prices can change — always use the Packages page (or your custom package quote) for the rates that apply to you today. Partner or marketplace deals use their own contract and are separate from the dashboard package list. WhatsApp surveys and customer feedback have their own package lines.

Question 15

Why WhatsApp instead of email?

Accepted Answer

WhatsApp reaches people where they already reply — far higher open and response rates than email survey links. Customers can answer with text or voice notes in their language.

Question 16

Can the AI handle interruptions?

Accepted Answer

Yes. Real-time turn-taking and interruption handling are built in so conversations feel natural rather than rigid IVR scripts.

Question 17

How do I reset my password?

Accepted Answer

On the sign-in page choose Forgot password. You will receive a reset link by email. If you use Google or another social login, reset through that provider.

Question 18

My dashboard isn't loading

Accepted Answer

Try a hard refresh (Ctrl/Cmd + Shift + R) or another browser. Clear cached site data if needed. If the issue continues, email support@voxbulk.com with your org name and a screenshot.

Question 19

How do interview booking links work?

Accepted Answer

Interview screening uses VoxBulk booking links, not your Calendly/Google calendar for the AI call itself. From the campaign you send invites; candidates open the link, choose an available slot, and confirm contact details. VoxBulk then schedules the outbound AI call. Separate Booking providers under Settings → Integrations are for post-screen human interviews (Calendly, Google Calendar, Microsoft 365, etc.), once a candidate is shortlisted.

Question 20

How do I create an Expo campaign?

Accepted Answer

From the dashboard open Expo → New, set your event details and capture fields, then publish your QR or link for the stand. Leads appear under Expo → Leads.

Question 21

How is a Smart Business Card seat counted?

Accepted Answer

One Pro seat equals one rep with one personal QR code. Add or remove seats as your team changes. Free Smart Business Card does not require a paid seat.

Question 22

Can customers leave feedback using a voice note?

Accepted Answer

Yes, VoxBulk supports voice responses in its supported customer conversation and feedback journeys. This can make it easier for customers to explain their experience in their own words rather than completing a long written form. Voice responses can be transcribed and processed according to the features enabled for your VoxBulk service.

Question 23

What are the 15 free Pro preview tests?

Accepted Answer

Before you activate Pro seats, you can run up to 15 Pro preview tests of WhatsApp and Website Contact. After that, your card stays available as a Free Smart Business Card until you upgrade.

Question 24

How do AI voice interviews actually work?

Accepted Answer

You create a screening campaign, add candidates, and send a booking invite. Each candidate opens a VoxBulk booking link, picks a slot, and confirms their phone number. At the booked time VoxBulk places an outbound AI phone call to that number. The AI asks your questions, can follow up, and produces a scored summary in your dashboard. Candidates do not dial into a generic conference line — the system calls them.

Question 25

Can I switch plans anytime?

Accepted Answer

Yes. Upgrade or change plan from Account → Packages in the dashboard. Upgrades take effect immediately (with a pro-rated charge for the rest of the cycle). Downgrades and cancellations apply from your next billing date. Contact support@voxbulk.com for enterprise volume pricing.

Question 26

Can I customise the interview questions?

Accepted Answer

Yes. Use role-based templates or write your own screening questions and scoring criteria per campaign. Criteria appear in the AI brief so every candidate is assessed the same way.

Question 27

Can customers reply in any language?

Accepted Answer

Yes. Customers speak or type in 50+ languages and voice notes — you read everything auto-translated to English in your dashboard.

Question 28

What happens after a call?

Accepted Answer

Every call is transcribed, scored where configured, and pushed to your dashboard (and ATS/CRM via API or marketplace webhook) shortly after hang-up.

Question 29

Do you train AI on my data?

Accepted Answer

No. Customer recordings, transcripts and survey replies are not used to train foundation models. Call recordings and full transcripts are kept 30 days by default; other operational data on our servers 90 days. Contact Data.Pro@voxbulk.com for deletion requests.

Question 30

Can I have multiple workspaces?

Accepted Answer

Agencies and multi-brand companies can run separate organisations. Contact support@voxbulk.com to enable multi-org billing or linked workspaces.

Question 31

AI call ended unexpectedly

Accepted Answer

This often means a poor connection on the candidate's side. Failed or incomplete calls can be retried from the campaign. Check recipient status and call logs in the order view.

Question 32

Can I compare feedback across locations?

Accepted Answer

Yes. Use Compare locations in the dashboard to see scores and themes side by side for branches or sites.

Question 33

How do I connect HubSpot or another CRM?

Accepted Answer

Open Settings → Integrations → CRM. Connect HubSpot with the Connect button and approve access. Use Test connection to confirm tokens and scopes. Additional CRM connectors roll out as they become Live for your account.

Question 34

How is Smart Business Card different from Expo?

Accepted Answer

Expo is a one-off purchase for an exhibition booth. Smart Business Card is a per-rep product for everyday field sales — start free, then upgrade to Pro for WhatsApp and Website Contact.

Question 35

Can I use VoxBulk just for surveys or feedback?

Accepted Answer

Yes. WhatsApp surveys and QR customer feedback are available as standalone products. Collect replies (including voice notes), translate them, and deliver actionable reports — named or anonymous.

Question 36

Can I invite my team?

Accepted Answer

Yes. Invite teammates from your organisation settings. Roles include owner, manager, accountant and member — each with role-based access to billing, campaigns and reports.

Question 37

Which currencies do you support?

Accepted Answer

GBP, EUR, USD, AUD and CAD. Your billing currency is set from organisation country and can be confirmed during onboarding.

Question 38

How do I create a survey?

Accepted Answer

In the dashboard open Surveys → Create, choose WhatsApp or AI phone, pick an industry template (or your own questions), upload contacts, then launch. That is separate from Customer feedback: Feedback uses venue QR codes (web and/or WhatsApp) under Customer feedback → Create QR location. Public feedback links look like /survey/{token} but belong to Customer Feedback, not the outbound Surveys product.

Question 39

Where is my data stored?

Accepted Answer

Production data is stored in UK and EU data centres. We do not move customer data outside the UK/EU without written agreement.

Question 40

How do I delete my account?

Accepted Answer

Email support@voxbulk.com from your account email. We delete organisation data within 30 days where legally allowed and confirm in writing. See voxbulk.com/privacy.

Question 41

What happens when someone leaves a poor score?

Accepted Answer

You can configure alerts so your team is notified quickly and can follow up. Poor scores still appear in reports like any other response.

Question 42

Why don't I see a booking or CRM provider?

Accepted Answer

Providers appear only when VoxBulk has enabled them for organisations (and Live, or Testing if you are on the tester list). Ask support@voxbulk.com if you expect a provider that is missing.

Question 43

Can reps see each other's Smart Business Card leads?

Accepted Answer

No. Each rep logs in and sees only their own leads. Owners and managers see everything.

Question 44

How is WhatsApp survey usage billed?

Accepted Answer

WhatsApp surveys are billed per recipient send (one charge per contact you message), not per chat message and not as a flat fee per campaign. Your monthly package includes a recipient allowance; extra sends draw from your wallet or Direct Debit overage when allowances run out.

Question 45

Which languages and accents are supported?

Accepted Answer

AI voice interviews and calling surveys support English (GB, Irish, Australian, American, Scottish and Canadian dialects) and Arabic (Egyptian and Saudi dialects). WhatsApp surveys and voice-note transcription work across supported languages, with recognised non-English replies translated to English in your dashboard.

Question 46

Do I need technical skills?

Accepted Answer

No. VoxBulk is built for recruiters, ops and marketing teams. Surveys, interview scripts and campaigns are point-and-click. API and marketplace partners are available when you need deeper integrations.

Question 47

Are there setup fees?

Accepted Answer

Standard self-serve plans have no setup fees. Fully custom survey or interview flows may include a one-off configuration fee depending on complexity — we confirm this before work starts.

Question 48

Does it integrate with my ATS?

Accepted Answer

Yes. We support API push into ATS/HRIS systems, plus connectors such as Calendly, Google Calendar, HubSpot. Custom connectors are available on Enterprise.

Question 49

Is WhatsApp Business required?

Accepted Answer

We send via the WhatsApp Business API on VoxBulk-managed numbers (or your connected profile where enabled). You do not need to build your own Meta app to get started.

Question 50

How long do you keep call recordings?

Accepted Answer

Call recordings and full transcripts are retained for 30 days by default, then deleted or made inaccessible. Structured scores, survey answers and message logs on our servers are kept for 90 days by default. See voxbulk.com/privacy and voxbulk.com/dpa.

Frequently asked questions